1. Introduction

Welcome to Revuo ("we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website revuo.in or engage with our services (GMB Optimization, Review Management, ASO, and SMO).

By accessing our website or using our services, you consent to the data practices described in this policy.

2. Information We Collect

We collect information in two categories:

A. Information You Provide to Us

When you fill out a form, book an audit, or purchase a service, we may collect:

• Personal Identity: Name, Email Address, Phone Number.

• Business Identity: Business Name, Website URL, GMB Profile Link, Social Media Handles.

• Billing Information: GST Number and Billing Address (for invoicing).

B. Client’s Customer Data (For Review Management)

If you hire us for Review Generation Campaigns, we may act as a "Data Processor" for your business. This means we may temporarily process the Phone Numbers or Emails of your customers to send review requests via SMS/WhatsApp on your behalf.

• Strict Confidentiality: We do not sell, share, or use your customers' data for any purpose other than the specific review campaign you authorized.

C. Technical Data

We automatically collect IP addresses, browser types, and operating system details to analyze website traffic and improve our user experience.

3. How We Use Your Information

We use the collected data for the following purposes:

1. Service Delivery: To audit your accounts, optimize your profiles, and manage your online reviews.

2. Communication: To send you monthly reports, invoices, or critical updates regarding your account status (e.g., "Your GMB profile needs verification").

3. Marketing: To send you newsletters or offers related to our services (you can opt-out at any time).

4. Legal Compliance: To comply with Indian laws and regulations (e.g., GST filings).

4. Sharing of Information

We never sell your personal data to third parties. We may share information only in the following situations:

• Service Providers: With trusted third-party tools we use to manage your account (e.g., Review Management Software, SMS Gateways, Hosting Providers) who are bound by confidentiality agreements.

• Legal Requirements: If required by law, court order, or government authority.

5. Third-Party Platforms (GMB, Social, App Stores)

Our services involve optimizing your presence on third-party platforms (Google, Meta, Apple). Please note:

• We do not own these platforms.

• Any data you or your customers post publicly on these platforms (e.g., a public Google Review) is governed by their respective Privacy Policies, not ours.

6. Data Security

We implement industry-standard security measures (SSL encryption, secure servers, and access controls) to protect your personal information. However, please be aware that no method of transmission over the internet is 100% secure.

7. Your Rights

As a user, you have the right to:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request corrections to inaccurate data.

• Deletion: Request the deletion of your personal data from our records (subject to legal retention requirements).

• Opt-Out: Unsubscribe from our marketing emails at any time.

To exercise these rights, please contact us at connect@revuo.in.

8. Cookies

Our website uses cookies to improve functionality and analyze traffic. You can choose to disable cookies through your browser settings, though this may affect your experience on our site.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date will be updated at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: connect@revuo.in

• Address: Pune, Maharashtra, 411016

• Phone: +91 7808191955